PledgeMaster
The Best Backer Experience Yet!
PledgeMaster helps Kickstarter project creators increase their funding, manage their campaigns, and give their backers a simple ordering and payment process.
Manage Your Pledges
PledgeMaster lets you manage all your campaign data in a single location, saving you time and allowing you to focus on the part of the project you love.
Your Backers Will Love You!
Check out these simple interface features
Simple Backer Interface
PledgeMaster’s straightforward e-commerce system guides backers through selecting:
Pledge level and add-ons
Enter a delivery address
Calculates shipping cost
Secure payment through industry standard payment provider
Expanded Backer Page
- Enforces any restrictions that you put I place, such as needs to select certain pledge levels in order to access add-ons.
- Customizable with product images, descriptions and other details.
- Landing page to guide backers to your campaign. Suitable for use on Kickstarter’s “Late pledge” button, newsletters, etc.
- Account area for returning backers.
Address book
(including default)
Additional email addresses
Reset Password
View lists
Current campaigns, receipts for previous campaigns, a digital library and suggestion for campaigns they may wish to late back.
Make More Money by Offering More
Flexible Pledge Levels and Add-Ons
Pledge levels
- Can include option and expansion
- Can be restricted to only those backers who chose that level in Kickstarter (i.e. early birds)
- Can have different prices for Kickstarter and late backers
Increased Add-On Features
- Can include options (Language,
color of dice, etc.) - Can “restrict” to only Kickstarter or Late backers, and/or to those pledging at certain levels
- Can have different prices for Kickstarter and late backers
- Can create collections of add-ons (e.g. an “All in” bundle at a reduced price)
You can Offer Giveaways!
Automatically assign free products or credit to backers who match certain criteria
- Pledge level
- Minimum spend
Specified list of backers (e.g. signed up to Newsletter, backed previous campaign)
Manage Your Project with Ease
Experience the Wide Range of Programmed Features
State of the Art Digital File Management
- Files hosted by us or a third party
- Links emailed to qualifying backers
- Held in
digital library so backers have permanent access - Files flagged when backer downloads them
- Files which have been updated are flagged so backers can download the new version
Searchable Categories
- Can be used to group Add-ons, making large campaigns easier to navigate
- Backers can filter by category
- Categories can contain sub-categories
Extensive Shipping Price Options
- Prices per item
- Different shipping prices for different countries
- Can set reduced shipping costs for multiple copies
- Can set a maximum shipping cost for an order
Expanded Financial Reporting
- Real-time details of key financial data
- Totals and broken down geographically, by backer type or status, or by product
Customizable Exports
- Fully customizable exports to CSV file (open in any spreadsheet program)
- Export data for whole campaign or restrict by waves, backer status, or geographically
- Can export data for multiple campaigns
Get-started/Locking Your Pledges
- Two-stage locking process
- Stage 1 – Backers cannot change their selections.
- Can be only certain products (e.g. If shipping in waves)
- Once all products locked, backers cannot unlock their pledge, but can still update address
- Stage 2 – Backers cannot make any changes, including to address
- Can also mark an item as “Early Dispatch” for some backers only (e.g. If they picked it up at Essen)
Customer Support Is a Snap
Powerful Customer Management Features Make it Easy
Simple Backer Communication
- Import backers from Kickstarter
- Automatically email invites to the backers when the pledge manager is ready
- Automatically email backers receipts when they checkout
- Send email reminders
- Automatic re-targeting emails sent when someone starts to fill out their pledge manager but does not checkout
- Customisable emails to all or selected backers
Full-Feature Backer CRM: Track your customers and Orders
- Full customer resource management system
- View backer details – purchases, payments
- Admin can change the backer’s order as needed, even after campaign lockdown
- Unlock orders
- Add or remove from basket
- Assign free products or grant credit
- Resend receipt emails
- Change address
- Full audit trail of all activity on
account , whether by backer, admin, or system - Full contact history – view all emails sent to backer through Pledgemaster
- Ability to add notes to backer account, including mark those which need a later follow up
- Support tickets can be raised by backers, emailed to your support address and noted on the backer’s account